How to Access SentriLock Lockboxes
Download the SentriKey® Real Estate App to utilize your lockbox to its full potential. From there you can use a ton of features. If you need any help, browse through our SentriKey Showing Service® Guide.
Bluetooth Lockboxes (white/black boxes and dark gray/black boxes)
- Enable Bluetooth on your phone.
- Launch the SentriKey® Real Estate app and log in.
- On the home screen, press the “ENT” button on the lockbox. The app will connect via Bluetooth.
- Enter your pin or use Touch ID or Face ID.
- You'll hear a chime, and the door will unlock.
Note: In the new dark gray/black boxes, the key compartment drops down from the bottom. Use the tab to pull it down if needed.
Non-Bluetooth Boxes (dark blue/black boxes)
- Press the “View Nearby Properties” button to access the lockbox.
- Enter the serial number located on the lockbox (top or side) on the next screen and press “Search.”
- Enter your pin or use Touch ID or Face ID to proceed.
- An access code will be provided.
- Press the “ENT” button on the lockbox, enter the access code and press “ENT” again.
- You'll hear a chime, and the door will unlock.
If you need tech support, please call 877-736-8745 between 6:00 AM and 10:00 PM MT seven days a week. Note, on holidays, hours adjusted to 8:00 AM to 6:00 PM MT.
How to Use the SentriKey Showing Service® App
Download the SentriKey® Real Estate App to utilize your lockbox to its full potential. From there you can use a ton of features. If you need any help, browse through our SentriKey® Showing Service Guide.
Other SentriGuard® Features
- The SentriGuard® lockbox has other amazing features. If you want to look at those, visit our SentriGuard® page.
- Take a look at and download our SentriKey® Real Estate App.
- Check out our SentriLock support page if you need any additional help or want to speak to a customer service representative.