SentriCard Announcement

Effective January 1 of 2022, SentriLock will officially retire the SentriCard® as an access means for SentriLock lockboxes. They are providing two-years advance notice so our members can prepare for this transition.

January 16, 2020

A Message From SentriLock:

Dear Valued SentriLock Customer,

We sincerely appreciate serving your business needs, and look forward to a successful 2020. We would like to share an announcement from SentriLock, our trusted lockbox and access management provider, that may impact the way you access properties in the future. ​

Retirement of SentriCards
SentriLock has been providing smart card enabled lockboxes for 16 years and counting. Smart cards, while innovative at the time of introduction, represent a technology that is reaching the end of its life cycle. 

Effective January 1 of 2022, SentriLock will officially retire the SentriCard® as an access means for SentriLock lockboxes. They are providing two-years advance notice so our members can prepare for this transition.

What does this mean to you?
SentriLock will no longer support the use of a smart card as a means to access lockboxes for showings on January 1, 2022. This means that:

  • All lockbox accesses for showings will happen via the SentriKey® Real Estate app.
  • All new credentials will be issued for the SentriKey Real Estate app only and not the SentriCard.
  • They will no longer sell SentriCards, with the exception of replacement cards for our non-Bluetooth® REALTOR® Lockbox owners.
  • The only use of the SentriCard will be for owners of a non-Bluetooth® REALTOR® Lockbox to enable them to take ownership of a lockbox, as well as assign a lockbox to a property – with limited settings available.

Keep in mind that, despite the retirement of the SentriCard, all previous generations of SentriLock’s lockboxes can continue to be accessed, including those without Bluetooth® connectivity, by using the SentriKey Real Estate app. Non Bluetooth® lockboxes can be accessed through app-generated codes entered via the lockbox keypad. 

What should you do now?
If you are a SentriCard user, you should start to transition to the SentriKey Real Estate mobile app. Over three-quarters of SentriLock lockbox accesses in 2019 were through the app. The app enhances the user experience and offers dozens of features, including: 

  • No need for card renewals – ever!
  • Immediate notifications when someone enters and leaves a property.
  • The ability to use Touch ID and Facial Recognition to streamline the access process.
  • Property details through SentriLock’s listing detail partners.
  • More features with the app – Agent Safety, report key missing, and listing agent information.

How SentriLock will help you
SentriLock created a special web-based tool called the SentriKey App School that is focused on educating members about the app. Just visit www.SentriLock.com/AppSchool to access it and complete a brief education module on transitioning from the smart card to the app. It features how-to videos, helpful hints and more. You can even print a certificate to commemorate completing the module.

We are excited about the transition of all our members to an app-only environment by 2022. Such an environment enables us to take advantage of more robust features that help make the home sales process more efficient and effective.